Privacy Policy

Last updated: September 2026

Wildwood Cabins respects your privacy and aims to be clear about how personal information is collected and used when you visit our website, contact us, or make a booking.

This Privacy Policy explains what information we may collect, why we collect it, how it may be shared, and the choices available to you.

Information we collect

Depending on how you use the website or contact us, we may collect information such as:

  • your name

  • email address

  • phone number

  • booking and stay details

  • guest numbers

  • pet information related to a booking

  • messages or information you send through a contact form or email

  • technical information about how you use the website, such as browser type, device type, pages visited, and general website activity

If you make a booking, additional information may be collected through our booking platform.

Bookings through Lodgify

Wildwood Cabins currently uses Lodgify to manage direct bookings.

When you follow a booking link from the Wildwood Cabins website, you may be taken to a Lodgify-hosted booking page.

Information submitted there may be processed through Lodgify and other service providers involved in the booking or payment process.

This may include:

  • guest contact information

  • reservation dates and cabin details

  • guest numbers

  • pet-related booking information

  • payment-related information

  • communications related to your reservation

Lodgify may process guest information on behalf of Wildwood Cabins in order to provide booking, reservation-management, and payment-related services.

For more information about Lodgify’s own privacy practices, please review Lodgify’s Privacy Policy.

How we use your information

We may use personal information to:

  • respond to questions or enquiries

  • manage and confirm reservations

  • communicate with you before, during, or after a stay

  • provide information related to your booking

  • process or support payments

  • manage changes, cancellations, or booking issues

  • confirm guest numbers or pet arrangements

  • maintain and improve our website and guest experience

  • protect the security of our website and booking systems

  • meet legal, regulatory, or accounting requirements

We only use personal information for purposes related to operating Wildwood Cabins and providing our services.

Payments

Payment information connected to direct bookings may be processed through Lodgify or payment service providers integrated with Lodgify.

Wildwood Cabins may not directly receive or store your complete payment card information.

The payment provider handling the transaction may have its own privacy policy and terms.

Website analytics and cookies

Our website may use cookies or similar technologies to understand how visitors use the site and to help improve its performance.

These technologies may collect information such as:

  • pages visited

  • time spent on the website

  • device and browser information

  • referring websites

  • general interaction with the site

Some cookies may be necessary for the website to function.

Others may be used for analytics or marketing, depending on the tools active on the website.

Where required, visitors may be given the option to accept or manage non-essential cookies.

Third-party services

Wildwood Cabins may use third-party services to operate the website, manage bookings, process payments, analyze website use, or communicate with guests.

These providers may include:

  • Lodgify

  • website hosting or website-building providers

  • payment processors

  • analytics providers

  • email or communication services

These providers may process personal information only as needed to provide their services or according to their own privacy obligations.

Some service providers may store or process information outside Canada.

Links to other websites

The Wildwood Cabins website may contain links to third-party websites, including Lodgify, BC Ferries, local businesses, or other external services.

Once you leave our website, the privacy practices of those websites are governed by their own policies.

Wildwood Cabins is not responsible for the privacy practices or content of third-party websites.

How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose it was collected, including:

  • managing current or past bookings

  • responding to enquiries

  • maintaining business and accounting records

  • meeting legal or regulatory obligations

  • resolving disputes or booking-related issues

The exact retention period may depend on the type of information and the service used to process it.

How we protect information

We take reasonable steps to protect personal information from unauthorized access, loss, misuse, or disclosure.

We also rely on established third-party service providers, such as booking and payment platforms, to maintain appropriate security for information processed through their systems.

No online system can guarantee complete security.

Your privacy rights

Depending on where you live and the laws that apply, you may have the right to ask about personal information we hold about you.

You may also be able to request:

  • access to your personal information

  • correction of inaccurate information

  • deletion of information where legally permitted

  • information about how your data is being used or shared

  • withdrawal of consent where processing is based on consent

Some information may need to be kept for legal, accounting, or booking-related purposes even after a request is made.

Marketing communications

If Wildwood Cabins sends marketing emails or other optional communications, you can unsubscribe at any time using the link provided in the message or by contacting us.

Booking-related and service-related communications are separate from marketing messages and may still be sent when needed to manage a reservation.

Children’s information

The website is not intended to collect personal information directly from children.

If information about a child is required as part of a booking or stay, it should be provided by a parent, guardian, or responsible adult.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, booking systems, service providers, or legal requirements.

The latest version will be posted on this page with the date of the most recent update.

Contact

If you have questions about this Privacy Policy or how your personal information is handled, please contact:

Wildwood Cabins
Bowen Island, British Columbia, Canada
Email: regnorris@me.com